Refund Policy
When you get your money back.
The short version
- A run that fails on our side returns its minutes automatically. No ticket needed.
- Within 14 days of a purchase you can get back what you have not used, wherever you live.
- You can cancel any time. You keep access until the paid period ends.
- Minutes you have used are not refundable, except when the service was broken.
1. Failed runs refund themselves
If a run fails because of an error on our side, the minutes it consumed are returned to your account automatically as soon as the failure is detected, including runs that stall and are cleaned up by our systems. You do not need to contact us. If you believe a run failed and the minutes did not come back, email us and we will fix it.
2. Fourteen days to change your mind, worldwide
Wherever you live, you can ask for a refund of what you have not used within 14 days of a purchase. For consumers in the EU, the EEA and the UK this is also your statutory right of withdrawal under the Swedish Act on Distance Contracts and Off-Premises Contracts and the EU Consumer Rights Directive; we apply the same rules to everyone.
GambitClip is a digital service that begins delivering as soon as you process a video. When you start a run inside those 14 days, you ask us to begin immediately and you acknowledge that the right of withdrawal no longer covers the minutes you use. In practice this means:
- Nothing used yet: full refund of the purchase, on request, within 14 days.
- Some minutes used: refund of the purchase minus the minutes used, valued at the plan's per-minute price, on request, within 14 days.
- After 14 days: no refund for the period you are in, but you can cancel so it does not renew.
To ask for a refund, email hello@gambitclip.com from the address on your account and say that you want to withdraw from the purchase. Consumers in the EU may use the standard withdrawal form published by the Swedish Consumer Agency, but you do not have to. We refund to the payment method you used within 14 days of your request.
3. Cancelling a subscription
Cancel from your account at any time. Cancelling stops the next renewal; your plan and any remaining minutes stay available until the end of the period you have paid for. We do not refund the remaining part of a period after the 14-day window, and unused minutes do not carry over after cancellation.
4. When the service was broken
If the service was unavailable or materially broken for a significant part of your billing period, tell us and we will extend your period or refund the affected part. This applies to every customer, consumer or business, and at any time.
5. What is not refunded
- Minutes that were used to process runs that completed, including runs whose clips you decided not to use. The score on every clip is there so you can judge before you post; it is not a guarantee.
- Accounts closed for serious breaches of our terms.
6. Payment disputes
If something looks wrong on your card statement, email us first; most issues are resolved the same day. A chargeback filed without contacting us may lead to the account being suspended while the dispute is resolved.